Last updated: January 2025
Overview
BestCrew AI ("BestCrew," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered phone answering service.
By using BestCrew, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect information in the following ways:
- Account Information: When you sign up, we collect your name, email address, phone number, business name, and billing information.
- Call Data: We process and store information from calls handled by our AI, including caller phone numbers, call recordings, transcriptions, and extracted information (name, address, issue description).
- Usage Data: We collect information about how you interact with our service, including login times, feature usage, and dashboard activity.
- Device Information: We may collect information about the device you use to access our service, including IP address, browser type, and operating system.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our AI phone answering service
- Process and deliver call information to you
- Send you notifications about calls, account updates, and service changes
- Process your payments and manage your subscription
- Improve our AI and service quality through analysis and training
- Respond to your inquiries and provide customer support
- Comply with legal obligations
Call Recording and Transcription
Our service records and transcribes calls handled by our AI. These recordings and transcriptions are:
- Stored securely and encrypted at rest
- Accessible only to you and authorized BestCrew personnel
- Retained for the duration of your subscription plus 30 days, unless you request earlier deletion
- Used to improve our AI's accuracy and performance (in anonymized form)
As the service subscriber, you are responsible for compliance with any applicable call recording laws in your jurisdiction, including obtaining necessary consents from callers.
Data Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who help us operate our service (payment processors, cloud hosting, communication providers)
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit (TLS) and at rest (AES-256)
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements
- Secure data centers with physical security measures
While we strive to protect your information, no method of transmission or storage is 100% secure.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict certain processing
- Request a copy of your data in a portable format
To exercise these rights, please contact us at hello@bestcrew.ai.
Data Retention
We retain your information for as long as your account is active or as needed to provide you services. After account cancellation, we retain certain information for up to 30 days to allow for reactivation, and thereafter only as required for legal or compliance purposes.
Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
BestCrew AI
Email: hello@bestcrew.ai