Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and BestCrew AI ("BestCrew," "we," "us," or "our") governing your access to and use of our AI-powered phone answering service.

By creating an account or using our service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our service.

Description of Service

BestCrew provides an AI-powered phone answering service designed for HVAC contractors. Our service:

• Answers incoming calls using artificial intelligence
• Collects caller information including name, contact details, and service requests
• Records and transcribes calls for your review
• Sends you notifications about calls and captured leads
• Provides a dashboard to manage and review call activity

Account Registration

To use BestCrew, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or your business.

Subscription and Payment

BestCrew is offered as a subscription service billed monthly. By subscribing, you agree to:

• Pay the applicable subscription fee on a recurring monthly basis
• Provide valid payment information and keep it current
• Authorize us to charge your payment method automatically each billing cycle

All fees are non-refundable except as required by law or as explicitly stated in these Terms. We reserve the right to change our pricing with 30 days' notice.

Cancellation

You may cancel your subscription at any time. Upon cancellation:

• Your service will continue until the end of your current billing period
• You will not be charged for subsequent billing periods
• Your data will be retained for 30 days after your subscription ends, then permanently deleted

There are no cancellation fees or penalties.

Acceptable Use

You agree to use BestCrew only for lawful purposes. You may not:

• Use the service for any illegal activity or to violate any laws
• Attempt to interfere with or disrupt the service or its infrastructure
• Attempt to access other users' accounts or data
• Use the service to harass, abuse, or harm others
• Resell or redistribute the service without authorization
• Use the service in any way that could damage BestCrew's reputation

Call Recording Compliance

Our service records calls for quality and record-keeping purposes. You acknowledge and agree that:

• You are responsible for complying with all applicable call recording laws in your jurisdiction
• Some jurisdictions require all-party consent for call recording
• You will ensure appropriate disclosures are made to callers as required by law
• BestCrew is not liable for your failure to comply with call recording laws

Intellectual Property

BestCrew and its licensors own all rights, title, and interest in the service, including all software, technology, designs, and content. You may not copy, modify, distribute, or create derivative works based on our service without our express written permission.

You retain ownership of your data. By using our service, you grant us a limited license to use your data solely to provide and improve the service.

Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. We may:

• Perform scheduled maintenance with reasonable notice
• Experience unplanned outages due to technical issues
• Modify, suspend, or discontinue features with reasonable notice

We are not liable for any losses resulting from service interruptions.

Limitation of Liability

To the maximum extent permitted by law, BestCrew and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Our total liability for any claims arising from or related to these Terms or the service shall not exceed the amount you paid us in the 12 months preceding the claim.

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the service will meet your requirements, be error-free, or that our AI will perform flawlessly in all situations.

Indemnification

You agree to indemnify and hold harmless BestCrew and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the service
• Your violation of these Terms
• Your violation of any third-party rights or applicable laws

Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by email or through the service. Your continued use of the service after such notice constitutes acceptance of the modified Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising from these Terms or the service shall first be addressed through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Contact Us

If you have questions about these Terms, please contact us at:

BestCrew AI
Email: hello@bestcrew.ai